These Subscribe & Save Terms govern the recurring subscription program offered by Vitamood (formerly Moodi). They form part of our Terms of Service and apply whenever you select the “Subscribe & Save” option on a Vitamood product page.
The Subscribe & Save option is presented on each subscription-eligible product page alongside the one-time purchase option. It is clearly labelled with:
By actively selecting Subscribe & Save (rather than the one-time purchase option) and completing checkout, you are entering into a recurring subscription with Vitamood, and you authorise Vitamood to charge your nominated payment method on the schedule disclosed at checkout until your subscription is cancelled in accordance with these terms.
The Subscribe & Save discount is offered in exchange for a minimum commitment of two (2) consecutive orders. This means:
The two-order minimum is the consideration for the 5% discount and is disclosed on the product page before purchase. Cancellation requests received before your second order has been processed do not waive the minimum commitment, and the second order will still be processed and shipped.
We may, at our sole discretion, accept early cancellation requests, but we are not obligated to do so under these terms.
We will send a renewal reminder email to the email address on your order before each subscription charge is processed. This email includes the renewal date, the amount that will be charged, and a link to manage or cancel your subscription.
It is your responsibility to ensure that the email address on your account is current and that our emails are not blocked, filtered to spam, or otherwise undelivered. We will rely on the email address you provided at checkout as a valid means of contact for all subscription notifications.
You can manage or cancel your subscription at any time using either of the following methods:
Cancellations are effective for future orders only. Any order that has already been processed or prepared for shipment cannot be cancelled and will be delivered.
Subscription orders are subject to the same Refund Policy as one-time orders. Vitamood products are consumables and we do not accept returns once delivered, except where the goods arrive damaged, defective, or incorrect. The 5% subscription discount is non-refundable.
Where a subscription order is shipped in accordance with these terms and your selected frequency, we do not refund the order solely because you forgot, did not check your email, or no longer wish to receive the product. The two-order minimum commitment is disclosed on the product page at the point of purchase, and selecting the Subscribe & Save option confirms your acceptance of it.
If you have any concern about a subscription charge — including a charge you do not recognise — please contact us first at hello@tryvitamood.com.au. We respond to all customer enquiries within one (1) business day and resolve the overwhelming majority of issues without the need for a payment dispute.
Where a customer has:
and that customer then initiates a payment dispute (chargeback) with their card issuer or bank, we will:
Nothing in this clause limits your rights under the Australian Consumer Law or the rules of your card scheme.
When you place a pre-order, you are reserving a product not yet in stock. Full or partial payment may be taken at checkout. You may cancel a pre-order for a refund if it has not yet been fulfilled. Once fulfilled, our standard Refund Policy applies.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in these Subscribe & Save Terms operates to exclude, restrict, or modify any consumer guarantee or other right that applies to you under the Australian Consumer Law.
We may update these Subscribe & Save Terms from time to time. We will post the updated terms on this page and update the “Last updated” date above. Material changes that affect existing subscriptions will be notified to active subscribers by email. Your continued participation in the subscription after the effective date of any change constitutes acceptance of the updated terms.
If you have any questions about your subscription, please contact us at hello@tryvitamood.com.au.