Processing Time
Please allow 2–3 business days for us to process and ship your order from our Melbourne warehouse.
Shipping Times by Region
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Australia: 2–5 business days
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New Zealand: 6–12 business days
Please note: Shipping delays may occur during peak periods such as holidays. We recommend allowing an extra 2–3 business days for order processing during these times.
Tracking Your Order
- All orders come with a tracking number, provided via email once your order has shipped.
- If you do not receive a tracking number, contact us at hello@tryvitamood.com.au and we'll assist you promptly.
- You can track your order using the tracking number on our website or the carrier's site.
Limitations and Liability
- While we aim to meet the above shipping times, we are not responsible for delays caused by factors beyond our control, including natural disasters, strikes, or carrier delays.
- Once the package has been handed to the shipping carrier, we cannot be held liable for lost, stolen, or damaged packages. Please contact the carrier directly for any shipment issues.
Changes to This Policy
We reserve the right to update this shipping policy at any time. Any updates will be posted on our website. Your continued use of our services constitutes acceptance of the updated policy.
