Because our products are consumables, we are unable to accept returns or exchanges on any items once they have been delivered, even if the packaging is unopened.
This policy is in place to protect the safety of our customers and maintain the highest quality control standards.
We encourage all customers to review their order details carefully before completing checkout, including subscription settings, flavours, and quantities.
If your order arrives damaged, defective, or incorrect, please email us at hello@tryvitamood.com.au within 48 hours of delivery.
We will assess the issue and arrange a replacement or refund where appropriate.
These cannot be returned under any circumstances.
Refunds are only issued for orders that are deemed damaged, faulty, or incorrect after our assessment.
If approved, your refund will be processed back to your original payment method within 10 business days.
Processing times may vary depending on your bank or card provider.
For any questions regarding your order, please contact us at: